Get answers to the frequently asked questions.
FAQ
How to buy a product?
1. Browse the Collection
2. Choose Your Crystal shape and size (if applicable).
3. Upload Your Photo
4. Add Personalized Text (Optional)
5. Add to Cart
6. Checkout
Fill in your shipping details.
Choose your shipping method (free standard shipping is available in Canada).
Fill in your payment information (Visa, PayPal, Apple Pay, etc.).
7. Place Order
You'll receive email confirmation with your order details.
How do I care for my 3D crystal?
Clean your crystal with a soft, dry microfiber cloth to maintain clarity and shine. Avoid harsh chemicals or abrasives that may damage the surface.
How can i make refund from your website?
We accept returns within 7 days of delivery. Items must be in their original condition and packaging, with proof of purchase included (e.g., email receipt). Customers are responsible for return shipping costs.
To start a return, contact us at help@crystalfantasy.ca . Items sent back without prior approval will not be accepted.
How long does it take to receive my order?
We offer free shipping within Canada. Orders are processed promptly and typically delivered within 7 business days, though delivery times may vary by location.
Do you ship internationally?
Currently, we ship within Canada only. For international shipping inquiries, please contact us at help@crystalfantasy.ca.
What payment methods do you accept?
We accept various payment methods, including Amazon Payments, Apple Pay, Google Pay, PayPal, Shopify Pay, and major credit cards like Visa.
Is my payment information secure?
Yes, we guarantee a safe checkout process with secure payment gateways to protect your information.
Do you offer bulk orders or corporate gifts?
Absolutely! We offer discounts for bulk or corporate orders. Contact us at help@crystalfantasy.ca for details.
Can I make changes to my order after placing it?
Yes, if your crystal has not yet entered production. Please contact us as soon as possible at help@crystalfantasy.ca.