We offer free shipping within Canada. Orders are processed promptly and typically delivered within 7 business days, though delivery times may vary by location.
We accept returns within 7 days of delivery. Items must be in their original condition and packaging, with proof of purchase included (e.g., email receipt). Customers are responsible for return shipping costs.
To start a return, contact us at help@crystalfantasy.ca . Items sent back without prior approval will not be accepted.
FAQs
How long does it take to receive my order?
Orders typically take 7-10 business days to arrive, including 2-3 days for production and 5-7 days for shipping. Expedited options may be available during checkout.
Can I make changes to my order after placing it?
Contact us as soon as possible at help@crystalfantasy.ca. If your crystal has not yet entered production, we may accommodate changes.
Do you offer bulk orders or corporate gifts?
Yes, we offer discounts for bulk or corporate orders. Contact us at help@crystalfantasy.ca for details.
How do I care for my 3D crystal?
Clean with a soft, dry microfiber cloth to maintain clarity and shine. Avoid harsh chemicals or abrasives that may damage the surface.